Terms of Service

Last updated on July 23, 2024

I. Acceptance of Terms

Thank you for using Vendmat. These Terms of Service ("Terms") outline your legal rights and responsibilities regarding your access to and use of the Vendmat website at www.Vendmat.com (the "Site") and any related mobile or software applications ("Vendmat Platform"), including but not limited to the delivery of information via the website, whether existing now or in the future, that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future Vendmat customers, including, but not limited to, users with access to the 'restaurant business page' to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Vendmat Platform, you agree to these Terms and enter into a legally binding contract with Vendmat Limited (formerly known as Vendmat Private Limited and Vendmat Media Private Limited) and/or its affiliates (excluding Vendmat Foods Private Limited) (hereinafter collectively referred to as "Vendmat"). You may not use the Services if you do not accept the Terms or are unable to be bound by them. Your use of the Vendmat Platform is at your own risk, including the risk of exposure to content that may be objectionable or otherwise inappropriate.

II. Definitions

1. Customer

"Customer," "You," or "Your" refers to you as a customer of the Services. A Customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information, views, or pictures, and includes other persons jointly participating in using the Services, including but not limited to users with access to the 'restaurant business page' to manage claimed business listings or otherwise.

2. Content

"Content" includes, but is not limited to, reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.

"Your Content" or "Customer Content" means content that you upload, share, or transmit to, through, or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or display in your account profile.

"Vendmat Content" means content that Vendmat creates and makes available in connection with the Services, including but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports, and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third-Party Content.

"Third-Party Content" means content that comes from parties other than Vendmat or its Customers, such as Restaurant Partners, and is available on the Services.

3. Restaurant(s)

"Restaurant" means the restaurants listed on the Vendmat Platform.

III. Eligibility to Use the Services

1. Age Requirement: You hereby represent and warrant that you are at least eighteen (18) years of age and are fully capable and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

2. Compliance with Laws: You represent that you are in compliance with all applicable laws and regulations in the country in which you reside when accessing and using the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not infringe upon our legal rights or those of any third party.

IV. Changes to the Terms

Vendmat reserves the right to vary, amend, change, or update these Terms at its sole discretion from time to time. It is your responsibility to review these Terms periodically to ensure continued compliance. Your continued use of the Vendmat Platform following any such amendments or changes shall constitute your express acceptance of the amended or changed Terms, and you agree to be bound by such amended or changed Terms.

V. Translation of the Terms

Vendmat may provide translations of the English version of these Terms into other languages. You understand and agree that any translation of the Terms into other languages is provided solely for your convenience. In the event of any inconsistencies between the English version of the Terms and any translated version, the English version shall prevail and govern your relationship with Vendmat.

VI. Provision of the Services Offered by Vendmat

Vendmat is continually evolving to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services provided by Vendmat may change from time to time without prior notice to you. Vendmat reserves the right to suspend, cancel, or discontinue any or all products or services at any time without notice, and to make modifications and alterations to any or all of its content, products, and services on the Site without prior notice.

Contact Information

Legal Entity Name: Vendmat Technologies Private Limited

CIN: U56103KA2023PTC173001

Details of website and Application: www.vendmat.com ("Website") and "Vendmat" application for mobile and handheld devices.

Contact Details: info@vendmat.com

Grievance Redressal Mechanism:

• You may write to us at support@vendmat.com and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
• For a complaint raised on support@vendmat.com, you will receive a unique ticket number to track the status of your complaint.
• In case you do not receive a satisfactory response from the chat support and support@vendmat.com as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from support@Vendmat.com and we shall address your concern within an estimated time of forty-eight (48) hours.

Details of the Grievance Officer

• Name: Aayush Sharma
• Email address: support@Vendmat.com
• Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)