PrivacyPolicy
At Vendmat Technologies Private Limited ("Vendmat," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our smart vending services.
1. Information We Collect
Personal Information
- Name, email address, and phone number when you register or contact us
- Payment information when you make purchases through our app
- Company or organization details for partnership inquiries
- Location data to help you find nearby Vendmat machines
Usage Information
- Order history and purchase patterns
- App usage analytics and preferences
- Device information and unique identifiers
- Machine interaction data and feedback
Automatically Collected Information
- IP address and browser information
- Cookies and similar tracking technologies
- Website navigation patterns and session data
2. How We Use Your Information
Service Provision
To process orders, manage your account, and provide customer support
Payment Processing
To handle transactions and prevent fraud
Communication
To send order confirmations, updates, and customer service messages
Personalization
To customize your experience and recommend relevant food options
Marketing
To send promotional offers and updates (with your consent)
Analytics
To improve our services, understand usage patterns, and develop new features
Legal Compliance
To comply with applicable laws and regulations
3. Information Sharing and Disclosure
We may share your information with:
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
5. Your Rights and Choices
Access
Request access to your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications
Data Portability
Request a copy of your data in a structured format
Location Services
Disable location tracking in your device settings
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order history may be retained for up to 7 years for accounting and tax purposes.
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app, email, or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Data Protection Officer
Your Privacy Matters
We are committed to transparency and protecting your personal information. If you have any concerns about how we handle your data, please don't hesitate to reach out to us.