General Information
What is Vendmat?
Vendmat is a revolutionary hot food vending machine that creates a 'Food Court in a Vending Machine'. We partner with 4 restaurants per machine, maintaining meals at 60°C and replenishing them 4 times daily for maximum freshness.
How does the 'Food Court in a Vending Machine' concept work?
Each Vendmat machine features 4 different restaurant partners, offering diverse cuisines from a single location. This gives customers the variety of a food court with the convenience of 24/7 vending access.
What temperature are the meals maintained at?
All hot meals in Vendmat machines are maintained at 60°C to ensure food safety, freshness, and optimal taste. This temperature meets FSSAI guidelines for hot food storage.
How often is food replenished?
Food is replenished 4 times daily to ensure maximum freshness. Our logistics team follows strict schedules to maintain quality and availability throughout the day.
Restaurant Partnerships
How can my restaurant become a Vendmat partner?
We welcome restaurant partnerships! Our model involves a fixed monthly fee with no commission per sale, allowing you to expand your reach without affecting your profit margins.
What's the partnership fee structure?
We operate on a fixed-fee model with no commission per sale. This ensures predictable costs for restaurants while maintaining affordable prices for customers.
Do you provide training for food preparation?
Yes, we provide comprehensive training on food preparation, packaging, and quality standards to ensure consistency across all partner restaurants.
Can restaurants customize their menu items?
Absolutely! We work with each restaurant partner to optimize their menu for vending machine format while maintaining their signature flavors and quality.
Technology & Features
What payment methods are accepted?
Our machines accept multiple payment methods including UPI, credit/debit cards, mobile wallets, and cash. We also support campus ID integration for educational institutions.
Can I pre-order meals?
Yes! You can pre-order meals up to 2 hours in advance through our mobile app or directly at the machine interface. This ensures your preferred meal is ready when you need it.
How do you ensure food safety and hygiene?
We maintain strict hygiene standards with temperature-controlled storage at 60°C, regular cleaning protocols, FSSAI compliance, and real-time monitoring of all machine conditions.
Is there a mobile app?
Yes, our mobile app allows you to browse menus, pre-order meals, make payments, track nutrition information, and locate nearby Vendmat machines.
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Installation & Locations
What types of locations are suitable for Vendmat machines?
Vendmat machines are perfect for offices, colleges, hospitals, tech parks, malls, airports, and any location with high foot traffic and demand for convenient meal options.
What are the space requirements?
Our machines require approximately 6x4 feet of floor space with access to electrical power and internet connectivity. We also need clearance for regular restocking.
Do you handle installation and setup?
Yes, our team handles complete installation including electrical connections, internet setup, initial stocking, and staff training. We ensure everything is ready for operation.
What's the timeline for installation?
From approval to installation typically takes 2-3 weeks, including site preparation, machine delivery, setup, and staff training.
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Pricing & Business Model
How much does it cost to install a Vendmat machine?
Installation costs vary based on location requirements and customization needs. Contact us for a detailed quote tailored to your specific situation.
What's the revenue sharing model?
We offer flexible revenue sharing arrangements that benefit both parties. Our business model is designed to be mutually profitable for location partners and Vendmat.
Are there any ongoing fees?
We handle all maintenance, restocking, and support as part of our service. Any ongoing fees are clearly outlined in our partnership agreement with transparent pricing.
What's the return on investment timeline?
ROI varies by location and foot traffic, but most partners see positive returns within 6-12 months. High-traffic locations often see faster returns.
Need more specific information about pricing & business model?
Maintenance & Support
Who handles machine maintenance?
Vendmat provides comprehensive maintenance support including regular cleaning, technical repairs, software updates, and preventive maintenance to ensure optimal performance.
What happens if the machine breaks down?
Our support team provides 24/7 technical assistance. For hardware issues, we dispatch technicians within 4-6 hours for metro areas and same-day service for most locations.
How often are machines serviced?
Machines receive regular preventive maintenance weekly, deep cleaning monthly, and immediate attention for any technical issues to ensure consistent operation.
Is there warranty coverage?
Yes, all Vendmat machines come with comprehensive warranty coverage for hardware, software, and technical support during the partnership period.
Need more specific information about maintenance & support?
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